Interviews and filing reports
Cautions, suspect and witness interviews, establishing the facts. At night, at weekends and from on-call duty as well.
Interpreting.Whenever youneed it.
An interview at 11 pm. A hearing at the immigration office. An admission interview in A&E. lingomatch connects your station within minutes to qualified and sworn interpreters, nationwide, JVEG-compatible and GDPR-compliant.
Sample view
A direct comparison
What changes at your station.
Six points where the difference shows in daily work. On the left, today's route via phone list and agency; on the right, the route via the platform.
Today · phone list and agencyWith lingomatch
Send a request15 to 30 minutes of phone calls, often several attemptsSent in a few clicks, structured
Availability30 to 90 minutes of travel, limited to the districtJoined by video, nationwide, including rare languages
Form of assignmentOn site in person, travel requiredJoined end-to-end encrypted, regardless of location
BillingManual entry, travel allowances under Section 5 JVEGPDF assignment record, JVEG-compatible time units
Operations and data protectionCompliance varies from provider to providerOperated in Germany, three models up to on-premise
When nobody is availableThe phone chain starts again from scratchFurther interpreters are requested in stages
How a request works
From identifying the language need to the search in progress.
Five steps, using a night-shift example: a suspect interview where communication is only possible in French. All views are illustrative.
Sample view
From identifying the need to starting5 minutesin the sequence shown
Interpreter's travel0 kmjoined remotely instead of travelling
Waiting time for the person concernednonebeyond the language barrier itself
Without a platform, a language barrier at 11 pm means a phone chain, waiting time and, in case of doubt, a journey right across the country.
The person concerned waits while this happens, and officers are tied up. Those very hours are the reason lingomatch exists.
Areas of use
Not just the police.
Our focus is where remuneration is regulated and it is clear who pays: law enforcement, the courts and immigration. The platform works the same way in other areas, but there it must first be settled who covers the fee.
FocusPolice
FocusCourts
Custody hearings and on-call duty
Weekend appointments, hearings and interviews conducted by the public prosecutor's office. Section 185(1a) of the German Courts Constitution Act expressly makes remote participation available.
FocusImmigration
Registration and hearings
Initial interviews, hearings and return procedures at immigration offices. This is precisely where languages come up that nobody in the district covers in person.
On requestHealthcare
Consent and medical history
Consent discussions, initial history taking in A&E, discharge conversations. An obvious fit professionally, but who bears the cost is not generally settled here.
On requestLocal government and social services
Citizens' office, job centre, youth welfare office
Advisory meetings, needs assessments, family matters. Here too it is unresolved who pays the fee, and the answer differs from one authority to the next.
On requestOther sectors
Tell us about your case
Language barriers hold up cases outside these areas too. Technology is rarely the obstacle. Once it is clear who pays the fee, almost any case can be handled.
Pool and rules
You decide who interprets for you.
Three models. You decide whether requests go only to your own contacts, to the nationwide pool, or to both in sequence.
Model 01
Request from the authoritygoes toYour own poolnot usedlingomatch pool
Your own authority pool
You maintain your own interpreters in the platform. Requests go to this group only. Full control, suitable for high protection requirements, with security clearance as a prerequisite.
Model 02
Request from the authoritynot set upYour own poolgoes tolingomatch pool
The lingomatch pool
You draw on the nationwide pool, including for rare languages and beyond your own district. You set the minimum qualification yourself, from language mediator through to sworn and qualified.
Model 03
Request from the authorityfirstYour own poolafter the time you setlingomatch pool
Both, as a cascade
Your own pool first, then the lingomatch pool if nobody there accepts. You set the time before the handover yourself. The recommended model for police and the courts.
You control the minimum qualification, language filters and order yourself.
All rules can be changed in the authority account at any time. Allocation is based on genuine randomisation, with rotation on request. There is no bidding process.
Qualification and verification
You decide who is asked in the first place.
Registration requires language skills at least at level C1 of the Common European Framework of Reference. Four levels build on this, and you choose your minimum requirement from them.
Choose a minimum requirementHigher level, smaller pool
Sworn
Generally sworn by a regional court. For proceedings in which sworn status matters.
Levels 3 and 4 are requested.
Who is joining
Before you join a call, the application shows a card for the person: verified profile photo, name, languages and qualification level. What it says is not self-reported. Three checks come first, and the photo is taken during them.
Identity
Automated verification of the identity document through a specialised European provider of the kind also used in the financial sector. The document data is processed there and is not held by lingomatch.
Qualification
Sworn status and qualifications are evidenced at registration and checked. You set the minimum level that applies to your requests yourself.
Profile photo
The photo is taken during the identity check and is permanently linked to the account. It can only be changed after a further check. So you see the person who was verified.
For your own authority pool you can additionally require a security clearance. Only the expiry date is recorded.
Cost
Free of charge for your authority.
Using the platform costs your authority nothing. It is financed through a service fee charged to the interpreters.
No platform fees
No contract value for use
There is no licence, no usage fee and no minimum purchase. What that means for the appropriate procurement route is something we clarify with your procurement office before the pilot.
No money flows through us
You pay the interpreter directly
The contractual relationship is between your authority and the interpreter. We provide the assignment record; they issue the invoice themselves.
Where costs disappear
Travel, waiting time, repeat journeys
With no travel, there are no travel costs under Section 5 JVEG and no time in which officers are tied up while the interview is not running. How much difference this makes is something we measure with you during the pilot.
Operating models
Three routes, one of them inside your own network.
The models differ in where they are deployed. Application logic, operation and functionality remain identical.
Model 1
Cloud
Your authority uses the central platform as a tenant on shared infrastructure in a German data centre. The fastest way to get started, with no IT groundwork of your own.
- Tenancy
- Multiple tenants
- Operation
- Germany
- Effort
- Very low
- Suited to
- First contact and pilot
Model 2
Dedicated signalling
Your authority receives a signalling server operated exclusively for it in a German data centre. Connection data resides on a separate instance, with no mixing with other tenants.
- Tenancy
- Dedicated
- Operation
- Germany
- Effort
- Low
- Suited to
- Medium to high protection requirements
Model 3
On-premise
Signalling and media components run entirely within your infrastructure, in your own data centre or with an officially accredited provider. Full data sovereignty.
- Tenancy
- Fully dedicated
- Operation
- Your authority network
- Effort
- High
- Suited to
- Highest protection requirements
Security and compliance
Security you can verify.
Six points your IT department and data protection officer will ask about first.
End-to-end encryption
Audio and video are end-to-end encrypted. Our servers carry ciphertext only. lingomatch cannot listen in either.
Operated in Germany
Central components run in German data centres with recognised certifications. No transfer of core data to third countries.
No recording
A full-screen notice on Section 201 of the German Criminal Code before every join, which everyone must confirm. Without confirmation no connection is established.
Content is unreadable to us
Audio and video are encrypted on the end devices and our servers carry ciphertext only. Any analysis of the content is therefore technically impossible.
Rejoining after a drop
If the connection drops, both sides can re-enter the room. The case stays the same and no new request is needed.
Traceability
Who was connected with whom, when and for how long is logged. The content of conversations is not. Interpreters have their own audit log.
Next step
Let's talk aboutyour interpreting needs.
Half an hour, based on your own situations.
- Free of charge for the authority
- No commitment
- On-premise in your own network on request