Beta in preparationLaunching with the first pilot authoritiesJoin the list

Here it is unclearwho pays.

Interpreting happens in healthcare, in local government and social services and in legal and notarial practice just as it does everywhere else. Unlike law enforcement, the courts and immigration, there is no uniform framework there for who bears the fee. That is why these are not currently focus sectors.

The open question
The difference

In the focus sectors the law settles it.

Where an authority bills under the JVEG, Germany's remuneration act for court-appointed experts and interpreters, the rate, time units and surcharges are fixed and it is clear who pays. Outside that framework, every case starts with the same question.

Other sectorsLaw enforcement · courts · immigration
Remuneration frameworkNo uniform framework; the rate is agreed case by caseThe JVEG or an agreed framework
Who paysThe institution, a funding body or the person concerned, depending on the caseThe commissioning authority
BasisMust be settled before the first assignmentSettled by the proceedings themselves
We do not build there on spec. Once you have settled the funding question, we will implement your case with you.

Technically the platform works exactly the same way in these sectors: the same matching, the same encryption, the same vetted interpreters. What is missing is not a feature but a decision on your side.

Which sectors this covers

Three fields, one shared obstacle.

The need is documented in all three fields. What is missing in each case is set out in the card.

Healthcare

Consent and medical history

A consent discussion before a procedure, initial history taking in A&E, a discharge conversation. Understanding is a prerequisite for valid consent. What is unresolved is whether the hospital, a funding body or the person concerned pays for the interpreting.

Local government and social services

Citizens' office, job centre, youth welfare office

Advisory meetings, needs assessments, family matters. Sensitive subjects where misunderstandings become expensive. Responsibility for the costs differs from one authority and benefit area to the next.

Legal and notarial practice

Client meetings and notarisation

Advice and notarisation with interpreting. Here the funding question is often settled fastest, because it can be agreed with the client. These are not public authorities, however, and the framework is a different one.

How we proceed

Three steps, and the first is a conversation.

Not a focus sector does not mean no interest. It means we will not sell you a solution whose billing is unresolved.

Step 01 · first conversation

We work through the funding question with you

Who bears the fee, at what rate and on what basis. From practice in the courts and law enforcement we know the questions an audit will ask.

Step 02 · resolution

The decision is yours

The provider, the administration or the cost centre has to confirm who pays. We supply the figures and the process, but we do not make the decision.

Step 03 · implementation

Nothing changes technically

The same matching, the same encryption, the same vetted interpreters, the same operating models up to on-premise. You start with the same product as a police station.

Tell us about your case and we will tell you honestly whether it works today.

If it does not, we will tell you that too. Because no uniform framework applies here, the hourly rate is agreed and appears in the request before anyone accepts. Nobody takes an assignment without knowing what it pays.

Next step

Tell usabout your case.

We will tell you honestly whether it works today.

  • Technically the same product
  • No platform fees
  • An honest answer, even when it is no